GoodData vs. Zendesk Explore

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GoodData vs. Zendesk Explore

Developed for business users, GoodData is an embedded analytics and BI platform. The platform offers easy-to-use, fast, and reliable analytics. It can be embedded in your computer for you to use. This, in turn, helps to increase speed and adoption of decision-making in businesses. Along with that, GoodData helps you in making real-time decisions. The cloud-based system does not require any installation, adding to its benefits.

On the other hand, Zendesk Explore is a similar platform offering analytics for businesses in order to measure and improve the experience of the customers. The platform comes with common customer metrics.


Let us check the features of both the platforms.

GoodData:

GoodData

GoodData is a Business Intelligence or BI software and an Open Analytics platform. It provides business users with real-time insights for making business decisions. It is a cloud-based platform that does not require any installation. 

Zendesk Explore: 

Zendesk Explore

Zendesk Explore is a platform that offers analytics for businesses in order to measure and improve the experience of the customer. The platform comes with a comprehensive customer analytics toolkit. More than twenty chart types to choose from, customizable dashboards, and intuitive drill-ins make it a widely popular choice among its users.

Comparison Chart of GoodData and Zendesk Explore

Features GoodData Zendesk Explore
API Yes Yes
Access Control No Yes
Active Directory Integration No Yes
Activity Dashboard No  Yes
Activity Tracking No  Yes
Agile Development  Yes  No
Application Integration No  Yes
Application Security No Yes
Archiving and Retention No Yes
Assignment Management No  Yes
Assignment Tracking No  Yes
Audit Trail No Yes
Authentication No  Yes
Auto Responders  No  Yes
Automatic Backup No  Yes

 

Here are some more key aspects you should consider before choosing between this two software:

Ease of Usage: Zendesk Explore is best suited for its easy-to-use interface. In addition to that, the platform also provides visualization as well as full-time reporting. On the other hand, GoodData has a more complex interface that can pose issues for some users.

Advanced Analytics: GoodData offers better analytics of data compared to Zendesk Explore. Therefore, if you want to get more advanced analytics, you might want to consider going for GoodData.

Supported Platforms: Zendesk Explore allows its users to use it on various platforms such as websites, Android app, and iPhone app. On the other hand, GoodData does not allow its users to work on mobile platforms. 

Usual Customers: In general, small and mid-sized businesses use GoodData. On the other hand, Zendesk Explore is used by freelancers, enterprises, small, and mid-sized businesses.

Affordability: Zendesk Explore has plans that starts from $5 per month. GoodData, however, does not have a fixed price plan. Both the Business Intelligence or BI platforms provide free trials. In addition to that, the customer does not need a credit card for using either of these platforms. Zendesk Explore is a subscription-based program whereas GoodData does not have a subscription plan. None of them offers a free account facility.

Integrations with other Apps: Zendesk Explore has a total of 716 integrations with other apps. Some of these apps include Facebook, Google Analytics, Mailchamp, Microsoft Excel, QuickBooks, Shopify, Dropbox, SalesForce Sales Cloud, and many more. On the other hand, GoodData only has a total of 6 integrations to its name.

Customer Care Support: GoodData has an efficient customer support team. It guides its customers throughout the process of using the platform. Along with that, the team is responsive to any queries the customer might have. On the other hand, Zendesk Explore has an equally competent customer support team. 

Visualization: One of the best features that Zendesk Explore offers is the visualization of the data. It helps the customers to share insights even with users who do not have Zendesk Explore. On the other hand, the visualization of data on GoodData, while decent, falls short on the quality when compared to Zendesk Explore.

Both GoodData and Zendesk Explore are efficient Business Intelligence or BI software. Businesses can make good use of the real-time insight they provide through their business analytics tools. This, in turn, helps businesses to make better decisions to grow their business. Zendesk has a simpler interface when compared to GoodData. On the other hand, it also offers better visualization of data. Therefore, if you are a new user or want an easier platform to gather insights about your business and customers, you might want to go for Zendesk Explore. On the other hand, GoodData provides you with better and more advanced analytics and insights of your customers. So, if you are an experienced user and have a large business, it will be better for you to choose GoodData for your Business Intelligence or BI software. Therefore, do your research, choose the platform that fits your needs, and take your business to the next level.

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